Welcome


Governance and Management Services International (GMSI) is a UK-based international training and consultancy firm dedicated to advancing the quality of public sector governance and management in developing countries and transitional democracies.

Our core business is to facilitate access to international best practices, deliver cutting edge ideas, and assist governments, organisations and leaders to translate innovative solutions into concrete results and benefits. We are committed to making leading ideas and effective capabilities accessible to leaders and managers in the developing world.

GMSI’s operating motto is Facilitating Excellence, reflecting our abiding conviction that governments, organisations and leaders in developing countries and transitional democracies can indeed attain outstanding levels of excellence, if they are properly assisted through the right mix of training, advice and implementation support.

From our London Office in idyllic south side of the River Thames, we work through an international network of advisers, experts and associates in over 50 countries, enabling us to respond promptly and effectively to the diverse needs of clients anywhere in the world.

GMSI is accredited by the British Accreditation Council for Independent, Further and Higher Education (BAC).

Services


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PERSONALISED SERVICES

The hallmark of GMSI's services is the provision of personalised support for top leaders and strategic managers with the overriding objective of equipping them the knowledge and competencies they require to make a genuine and lasting difference in their roles
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TRAINING

GMSI offers open, bespoke and tailored training courses and programmes dedicated to the needs and realities of developing countries and transitional democracies.
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CONSULTANCY

Supported by our international network of associates and experts, GMSI is uniquely equipped to provide a wide range of short and long term consultancy services in governance and management.
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OMBUDSMAN AND OVERSIGHT

GMSI offers a comprehensive portfolio of advisory and training services on all aspects of contemporary ombudsman and related oversight institutions.
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OMBUDS WOMEN GALLERY

Women have contributed immensely towards the development and impact of ombudsman and related oversight institutions across the globe. View here the pictorial compendium of women leaders in ombudsman and oversight institutions, past and present, from across the world.

Testimonials


Creating the effective Ombudsman – Strategies, Performance, Best Practices

“This is a training programme that every ombudsman should do if they want to make an impact.”

HON BAKARY K SANYANG

OMBUDSMAN OF THE GAMBIA

Advanced Ombudsman Programme – Managing and Delivering Ombudsman Services Better

“The whole programme was well organised. I appreciate the personal touch GMSI had put into ensuring that the learning environment was conducive, not to mention the study tours, which were very educative and refreshing.”

MR VICTOR SIULANDA

INVESTIGATOR, COMMISSION FOR INVESTIGATIONS, ZAMBIA

Facilitating Governance – Legislative Principles, Procedures and Practices

“The personalised approach to the programme is a good one as it targets specific needs of individuals and generates solutions.”

MS JUDITH JEFFERS-BAKER

CLERK OF THE LEGISLATIVE ASSEMBLY, GOVERNMENT OF MONTSERRAT

Advancing the Ombudsman’s Impact – Roles, Services, Performance

“It all now makes sense. God bless you GMSI!”

MS VICTORIA DUDU LEINAENG

OFFICE OF THE OMBUDSMAN OF BOTSWANA

Making Aid Work – Managing Donor Programmes and Projects

“Excellent and very well put together training. Well delivered within a short time.”

DR JOSEPHINE CHUKWURAH

DIRECTOR, NATIONAL TUBERCULOSIS AND LEPROSY CONTROL PROGRAMME, FEDERAL MINISTRY OF HEALTH, NIGERIA

UNODC Mentorship on Corruption Prevention, Abuja, Nigeria

“Your stay with us was very impactful and educative especially on Corruption prevention matters. Thank you sir for sharing your wealth knowledge with us, we are most grateful.”

MS NAURETU SULEIMAN

CODE OF CONDUCT TRIBUNAL (CCT), NIGERIA

Advancing the Ombudsman’s Impact – Roles, Services, Performance

“I am grateful that I came. On day one, it was a bit unsettling as the facilitator was very brutal in getting us on board.   By day two, I was now on board and could see where we were going.  I’m grateful that I came to this training.”

MS MATSHIDISO D BOKOLE

EXECUTIVE DIRECTOR, OFFICE OF THE OMBUDSMAN OF BOTSWANA

Leading Oversight Institutions – Executive Study Programme for Heads of Ombudsman, Human Rights and Related Institutions

“This is an exceptionally good programme that every new Ombudsman coming to the office needs to undertake as a matter of urgency.  Excellent programme and logistics.  Grateful for the time spent with GMSI and the hospitality.  There should be a follow-up after a year or two to assess the implementation of the proposed actions.”

HON AUGUSTINE MAKGONATSOTLHE

OMBUDSMAN OF BOTSWANA

10th Biennial Caribbean Ombudsman Association (CAROA) Training – Advancing the Ombudsman’s Impact

“Very applicable and understandable. Practical to implement.”

MR JULIAN DANIEL

COMPLAINTS COMMISSION COMMISSIONER, MONTSERRAT

Government in Business – Governance and Oversight of State-owned Enterprises

“Overall the course was very good.  Great customer service and facilitators were professional and friendly.  Great hospitality.”

MS ANTA TAAL

MINISTRY OF FINANCE, BANJUL, THE GAMBIA

Leading Oversight Institutions – Executive Study Programme for Heads of Ombudsman, Human Rights and Related Institutions

“I take this opportunity to thank you and your team for the Programme… The engagements were insightful and the conversations, especially with experiences also from my colleague from Botswana, enriching. In fact, we agreed to continue some of the ideas through a benchmarking visit in the coming months.”

ADVOCATE BUSISIWE MKHWEBANE

PUBLIC PROTECTOR OF SOUTH AFRICA

Developing the Specialty Ombud Office – Roles, Services, Performance

“It was awesome and value for money programme.  Prof Ayeni and Adv Makumbi added insight and experience.”

MS NTOMBIKAYISE Q. MDLULI-JACHA

HEAD OF COMMUNICATION, OFFICE OF THE SOUTH AFRICAN MILITARY OMBUD

Developing the Specialty Ombud Office – Roles, Services, Performance

“The course/development programme was well packaged with relevant content and the facilitation was excellent.”

MR ABEL VONGANI NDLEVE

OFFICE OF THE SOUTH AFRICAN MILITARY OMBUD

Advanced Ombudsman Practice – Enhancing Roles and Organisational Performance

“This has been the most relevant training and beneficial course that I have attended in my IG career.  ‘Apwoyo’ (Thank you)!”

MS CONSTANCE TUHEIRWE

INSPECTORATE OF GOVERNMENT OF UGANDA

Making Aid Work – Managing Donor Programmes and Projects

“The training was beneficial that will go a long way to helping us improve our programme and project management when we get back to office.”

DR GABRIEL AKANG

HEAD, NATIONAL TUBERCULOSIS AND LEPROSY CONTROL PROGRAMME, FEDERAL MINISTRY OF HEALTH, NIGERIA

Leading Oversight Institutions – Executive Study Programme for Heads of Ombudsman, Human Rights and Related Institutions

“A small professionalized and intensive learning event that sharpened my knowledge and skills and provided me with huge confidence in doing my job effectively.”

MS AMABEL ORRACA-NDIAYE

OMBUDSMAN AND MEDIATOR, AFRICAN DEVELOPMENT BANK, COTE D’IVOIRE

Advancing the Ombudsman’s Impact – Roles, Services, Performance

“The mode of delivery and content provided by the presenters was both enlightening and challenging to enable us change our mindset and approach to ombudsman matters.”

MS JENNIFER KATUSIIME

INSPECTORATE OF GOVERNMENT OF UGANDA

UNODC Mentorship on Corruption Prevention, Abuja, Nigeria

“Prof, thanks….  It has been such a great pleasure meeting and working with you. You have no doubt deepened my knowledge. I thank you most especially for the excellent work done for our working group.”

MR OKECHUKWU NWADINOBI

COMMISSIONER, CODE OF CONDUCT BUREAU (CCB), NIGERIA

Enabling the Referee – Strengthening the Role and Operations of Electoral Management Bodies

“The course was excellent.  It exceeded expectations as it not only covered the specific areas but it looked at the wide perspective and insight.  All facilitators and materials were high quality.  I have enhanced knowledge and understanding ten folds.  Well done GMSI!”

MS SHIVONNE DIANAH WHITE

CONSTITUTION AND COMMISSION’S SECRETARIAT, GOVERNMENT OF MONTSERRAT

Advancing the Ombudsman’s Impact – Roles, Services, Performance

“The facilitators are very knowledgeable and full of wisdom on what they have been teaching us. It shows the hard work and passion that they have put in and possess in regard to the ombudsman function.”

MS MARTHA SERUMAGA

INSPECTORATE OF GOVERNMENT OF UGANDA